Mystery Shopping

The  Mystery Shopping  report provides the owner/manager with a free from bias opinion of the performance of their leasing staff from a renter's point of view.  Undertaken anonymously, a mystery shopper goes through the entire rental experience, from the initial telephone call to the in-person presentation and scores the leasing consultant on their efforts accordingly.  The completed Mystery Shop report is sent to the client along with a cover letter which identifies problem areas as well as suggestions for improvement.   Important elements included in the report are:

• Telephone Skills:  How well does your staff present your property on the phone?
• Greeting the Prospect:  You never get a second chance to make a first impression!
• Showing the Suite:  What is the condition of the unit and how well is it being presented?
• Overcoming Objections:  How does your staff handle negative comments and concerns?
• Closing:  Are qualified prospects walking out the door?

How well does your staff rent apartments?  How many Prospective Tenants have you lost?  Do you want to find out what your staff is doing right?

Benefits:

• Increase your cash flow by finding small problems before they become big ones.
• Identify training needs.
• Be assured that you have the right people on staff.
• Let employees know what is important when dealing with prospects and how to close more deals.
• Heighten agent awareness.  The employee will now treat every potential tenant as a Mystery Shopper.
• Give yourself peace of mind knowing exactly how your staff treat prospective tenants and present your properties.

North America's leading Leasing & Marketing Specialist now offers an indispensable service for owners and property managers - the ability to anonymously evaluate their leasing personnel and property.  This is one of the best and fastest growing management tools available to determine their effectiveness.  Our qualified Mystery Shoppers know exactly what to look for and what questions to ask in order to determine exactly how well your staff performs in real life situations.